FREE DELIVERY ON ALL ORDERS OVER £350 Terms & Conditions
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed . They are only decrypted after they reach the banking system computer. They are not held in clear text on any web site. Your Security is vital to us.Delivery
When possible we arrange to despatch your goods immediately using specialist delivery teams throughout the UK. If your order is not stocked or unavailable for immediate delivery we will call or e-mail to advise. Please see Delivery section on main menu.Guarantee
We guarantee your satisfaction with the product quality. Each product has a different warranty please call for more information. 'This does not affect your statutory rights as a consumer'.If you have a complaint on any product or service we provide this will be responded to within 5 working days.Making A Purchase
Purchasing is easy and secure. Simply browse through the online shop and click on any items that you wish to examine further, displaying larger images and brochure pictures (where available). If you wish to purchase select the items, the quantity and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Wood2U retains no financial information on its customers and all payments are transacted through a secure payment system (SECPay) recommended by our Bankers. We accept credit card payment. We accept Visa, Switch and Mastercard. To reduce overheads and to ensure total security of payment details we only transact over the Internet.Although we endeavour to display correct pricing and description at all times, Wood2U.co.uk reserve the right to refuse the sale if the pricing information and/or descriptions prove to be incorrect at the time of processing. 'This does not affect your statutory rights as a consumer'.Privacy Policy
Wood2U does not disclose buyer's information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.Reaching Us
If you need to reach us, please email us on sales@wood2u.co.uk, you should be aware that we scan all incoming email and attachments for viruses and will not open any documents found to contain them.Alternatively, you can call onReturns Policy
Please inspect your goods immediately on delivery, no claims with regard to damaged items can be made after the courier has left delivery address, unless signed for as damaged on delivery. Damaged goods should be returned with the courier. We do not accept part order returns ,but we will accept complete order returns for whatever reason within 7 days of receipt providing the items are unopened in the Original Packaging. You will need to return the goods back to us via your chosen courier, and a 30% handling charge paid by purchaser will be deducted from your credit note. This can be done by email to sales@wood2u.co.uk or callingShipping and Handling
We offer free delivery on all orders over £300.00 plus vat to mainland UK addresses. However a small surcharge may apply to some Northern Scotland addresses, please callStandard Conditions of Trading
Wood2U STANDARD CONDITIONS OF TRADING
1. (a) All sales shall be deemed to be made between the buyer and Wood2U in accordance with the Terms and Conditions of Sale herein after mentioned. In the event of any conflict between the Conditions and any terms and conditions put forward by the Buyer, these conditions shall prevail.
(b) All representation on behalf of Wood2U are valid only if they confirmed in writing and the Buyer shall not rely upon any representation unless confirmed in writing.
(c) The prices for all materials or goods supplied and transportation shall be strictly in accordance with those prices at the time of order currently notified and published by Wood2U unless otherwise confirmed in writing by Wood2U.
Goods are not sold (or tested) as conforming to any British Standard Specification or as fit for any particular purpose, unless expressly so stated in writing, and any term, condition or warranty that the goods are so fit is excluded.
2.
All goods are to be paid for at the time of ordering, unless some other terms have been specifically agreed in writing between the buyer and Wood2U. Any overdue accounts will attract a charge of interest at the rate of 2% above the base rate per month or part thereof. In the event that Court proceedings have been instigated, all costs relating to such proceedings will become the responsibility of the Buyer.
3.
The ownership of the goods shall not pass to the Buyer until the Buyer has paid to Wood2U the whole price thereof. The Buyer agrees that, prior to the payment of the whole price of the goods, Wood2U may, at any time enter upon the Buyer's premises and remove the goods and that the Buyer shall keep the goods separate and identifiable for this purpose. The buyer may not install the goods prior to completion of payment in full. Not withstanding that ownership of the goods shall not pass to the Buyer save as provided above, the goods shall be at the risk of the Buyer from the time of collection or delivery to him of the goods
4.
It is the buyers responsibility to check the goods for damage or wrong delivery before accepting delivery. No claim for damages or wrong delivery can be made if the carriers receipt is signed as goods received in good condition. Any claim for damages or wrong delivery must be made in writing within 3 days of receipt of goods, failing which all claims shall be deemed to be waived.
5.
Whilst every effort will be made by Wood2U to ensure that the correct quantity and quality of goods are delivered within a timely manner to the buyer, neither Wood2U or the manufacturer shall be liable for any damages caused by such omissions or delays.
6.
In installing or using any goods or equipment supplied by Wood2U the purchaser shall observe all instructions, directions and warnings issued by Wood2U or the manufacturer.
7.
In cases of faulty or defective goods the liability of the seller shall be limited in value to the sum paid for the goods
8.
All cases of force majeur such as wars, riots, strikes, lockouts, bankruptcy, fire, water damage, delay in transport, lack of means of transport, breakdown in factories or those of our suppliers or any other unforeseeable events give us the right to postpone the fulfilment of the contract, as well as to cancel it partially or wholly without thereby conferring on the Buyer the right to claim damages against Wood2U or the manufacturers.
9.
The contract between Wood2U and the Buyer shall be deemed to have been made at the office of Wood2U, 26 Waring Way, Dunchurch Nr Rugby Warwickshire CV22 6PH
10.
All contracts subject to these Conditions between the Buyer and Wood2U, shall be subject to and interpreted in accordance with English law and the Buyer hereby agrees to submit to the non-exclusive jurisdiction of the English Courts in respect of all claims, disputes or differences arising out of or in connection with any such contract.
Accessory Sales
Accessories are normally only sold together with flooring products. In the event that accessories are ordered without flooring a delivery charge of £35 may be levied