- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
Wood2u aims to give you the best possible service with the widest range of products, because of this not all orders can be sent for next day delivery. Orders placed before 15.30 Monday - Friday will be processed that day and where possible will be dispatched. Order placed after 15.30 Monday - Friday will be processed the next working day. All orders placed on Saturday, Sunday & Bank Holidays will be processed the next working day. If you have a specific delivery requirement please contact us as we will do our best to get the products you want delivered in time. All smaller items / accessories will be sent via Parcelforce / DX / TNT, large items will be sent out via a pallet network.
Free Delivery* for all orders over £400.00 Inc VAT (Excluding Islands, Scotland, Northern Ireland & Ireland)
The delivery service offered is KERBSIDE only. Once your order is confirmed for delivery there MUST be an able bodied person/s at the delivery address to accept delivery, and to take the goods into the property or a safe place. It will be at the driver’s discretion if he/she is able to help take any goods into the property or a safe place. Failure to provide the above will result in a failed delivery and will be subject to additional re delivery charges. General delivery turnaround is 48-72hrs, All Scotland deliveries will now be 4 day turnaround and some areas cannot be guaranteed. The vehicles used for deliveries are large lorries, if there is any restricted access you MUST notify us prior to delivery. This could result in a slight delay in delivery and also additional surcharges may be added. As the delivery service now offered is Kerbside only, unfortunately we are unable to process any requests for goods to be left without a signature in a secure place. Standard deliveries will take place between 08.00 and 18.00 Monday to Friday. Saturday deliveries can be arranged at an additional cost Excludes Scotland. (Please see costs below).
Estimated time of delivery can be requested, this is at the Couriers discretion and we cannot guarantee we will be able to provide this information. The driver should contact you approx 1 Hour before delivery, however it is reccomended that someone is at the delivery address for the duration on the booked day (or time window depending on the delivery option). PLEASE NOTE whilst every effort is made to call, we cannot guarantee that the individual driver will do this.
FREE Delivery* for qualifiing orders over £400.00 Inc VAT. For orders under this amount the following delivery costs apply:
- £0.00 - £399.99 = £39.99 Inc VAT
- £400.00+ = FREE DELIVERY
We aim to deliver all of our laminate flooring orders within 2-3 working days from date of order. All orders placed after 15.30 Monday - Friday will be processed the next working day. All orders placed from 15.30 Friday - 8.00am Monday will be processed on that Monday morning (excluding UK Bank Holidays in which case it will be the next working day). We will send an email to make you aware of the delivery date, should you need to change that date please do so as soon as possible. Should you have a specific date that you require delivery please enter this in the comments box when placing your order and we will try to arrange for that date.
Scotland, Northern Ireland & Ireland Delivery: Spending £0.00 - £399.99 Inc VAT there is a charge of £49.99 Inc VAT . Spending over £400.00 Inc VAT there is a surcharge of £9.99.
- AM / PM DELIVERY - if you would like your flooring delivered between 8am - 12pm or 12pm - 6pm then for an additional charge of £19.99 Inc VAT you can book this service.
- TIMED DELIVERY - if you would like your flooring delivered in a specific time 3hr time slot then for an additional £24.99 Inc VAT you can book this service. Please enter the time in the "Delivery Instructions" box at Checkout.
- SATURDAY DELIVERY - Need it delivered at the weekend? For a additional £39.99 Inc VAT you can book this service (orders must be placed before 4pm Thursday for delivery the next Saturday).
* Free Delivery applies to Mainland England & Wales. All islands, Scotland, Northern Ireland & Ireland have a delivery surcharge. Please log in to the website with an active basket to check the delivery cost to your postcode if you are unsure.
Damages: All goods must be checked thoroughly for any sign of damages or missing items before the proof of delivery is signed. If any items are signed as ‘received in Good condition’, with no mention of damages or missing items, then any replacements will be chargeable and will incur additional delivery charges. We will also be unable to accept any claims if this is the case. A POD signed as Unchecked or Unseen is not acceptable.
Failed Deliveries: If delivery is attempted as arranged but delivery cannot be made due to site unattended, inadequate help to off load the goods or goods are refused, the delivery charge will not be refunded and any re delivery / return to sender charges will be chargeable. These charges will be the same as the standard delivery charges for your postcode.
Engineered and Solid Wood Flooring
At Wood2u we try and give you the best possible price for flooring on our web site. In order to do this, we must charge delivery for all orders placed on our Engineered and Solid Flooring products. The delivery cost is dependant on both location and the weight of the order, which will determine the size of the pallet that is being charged for. You can see how much the carriage charge is to your address at the bottom of your shopping basket, just click the "View Shipping/Delivery Cost" button. You will need to create an account so the shipping cost can be calculated.
Deliveries will be made between 8am and 6pm.
Worktops, Splashbacks & Upstands
We aim to deliver all Worktops, Splashbacks & Upstands within 2-5 working days from date of order. The delivery costs are below:
- 0 - £300.00 Inc VAT = £49.99
- £300.00 - £599.99 Inc VAT = £29.99
- Over £600.00 Inc VAT = FREE
Please note that delivery to Scottish Highlands & all Islands is extra so please call for a price.
General Delivery Information
Please ensure that the following conditions are met:
- There must be an able bodied individual to accept, sign and unload the goods, as this is a single man delivery and worktops require two people to unload.
- There must be sufficient access to the property/street/village for a 30ft Lorry.
- There is sufficient parking/unloading space for the delivery vehicle.
All deliveries are made to "Kerbside" at the nearest point to the delivery address and the driver is then contracted to get the goods off the delivery vehicle. You must ensure that somebody is there to accept delivery, if you have any specific delivery requirements please let us know in the comments section when placing your order.
PLEASE NOTE - The delivery driver is only contracted to remove the goods from their vehicle and therefore does not have to get the goods into your home. However, some drivers don't mind helping if asked politely but be mindful that they are not obliged to help move the goods.
Every effort is made to ensure your goods are delivered in perfect condition, but we ask that you check the goods before accepting the delivery. We understand that it is difficult to fully inspect the goods so just check there is no physical damage to the packaging, if there is please note the damage on the drivers paperwork, obviously we appreciate you can't inspect the goods fully until the packaging has been removed. If you find when unpacking your goods that they are damaged / unusable please contact us immediately (it must be within 72 Hours of recieving / collecting the goods) and we will arrange for replacements to be sent out and the damaged goods collected. Once any item is installed / modified we can no longer offer a replacement (for items that are damaged in transit) so all checks must be made before installation / modification.
Goods that are refused by you the customer on delivery, that are found to be undamaged on return to us will incur the return delivery charge + a re-stocking fee of up to 30% of the value of the goods that are returned where applicable. In the unlikely event that some of your goods are damaged we will collect and replace the product as quickly as possible.
Wood2u can accept no liability for costs caused by late deliveries or for any other reason.
Please note that if no one is available to accept delivery when it is made there will be a charge of £60 Inc VAT for the failed delivery and, should the order then be cancelled, the re-stocking charge will apply.
Privacy & Security
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Returns & Replacements
Please inspect your goods immediately upon delivery. No claims with regard to damaged items can be made after the courier has left the delivery address, unless the goods are signed for as damaged on delivery. NOTE: Damaged goods should be returned with the courier.
We do not accept part order returns but, we will accept cancellation of complete orders for whatever reason within 14 days of receipt of goods, providing the items are unopened in the Original Packaging. We understand that the flooring cannot be inspected without opening the packaging and, in this case we expect no more than one pack to be opened for inspection. Please note that opening the packaging will allow air to circulate at the edges of the flooring and may make it unsuitable for further use due to moisture issues. In these circumstances we will only accept one opened package. You will need to return the goods back to us at your own cost. Notice of cancellation must be made by email to [email protected] .
After 7 days we cannot accept returned goods if they are no longer saleable. If goods have been delivered at a value where free delivery is applicable, a charge of £35 will be deducted from your refund in addition to the restocking fee of 30%.
This does not affect your statutory rights as a consumer'.
All orders can be placed through the website. We can take orders over the phone when the billing address is the same the delivery address and you are the person named on the card.
Payment, Pricing & Promotions
Payment can be made either by card over the website, or in person in our showroom or via Bank Transfer direct into our bank account.
Please log into your account to view your orders.
Updating Account Information
Please log into your account to change any details.