Delivery Information

When ordering your items and you have added them into your basket and you have entered your details you will be able to select your delivery date. The lead time on each item is listed for you, it displays the soonest available date and if required you can select this date or any date in the future. Your order will be processed, packed and stored for delivery on the date that you choose. If your order is scheduled for delivery on the soonest option please notify us at least 24hrs before delivery if your circumstances change and you need to amend the date. For orders that are booked further in advance please contact us at least 72 Hrs before the date that you have picked as orders that are placed in advance, may be dispatched 48Hrs prior to delivery.

All items on the website have a fixed lead time, we try to keep this as accurate as possible but from time to time we may need to amend your delivery date. If this is the case you will receive an updated delivery date email as soon as we are aware (normally within 24hrs of your order being placed). If the new delivery date is not convenient please either call (within our office opening hours) 0333 600 1365 or email [email protected] immediately with your order number and request the date that you require.

Delivery Options

Our delivery costs vary depending on the products that you order and your location, this will automatically change in your basket when you select the items and delivery option.

Standard Delivery now includes the following:

• 2 Day or booked date delivery
• Delivery between 8am – 6pm on the date you have selected
• Kerbside delivery only
• Pre-Delivery phone call 30 mins to 1hr before arrival
• Free* on most orders over £400.00 (inc VAT)
• One person delivery

For certain products and locations there are further premium options that you can choose and the costs for these services are reflected in the basket when they are selected.

Premium Delivery Options, the same as our Standard Delivery plus the following extras:

• AM (8.00am – 12.00pm) + £19.99 inc VAT
• PM (12.01pm – 6.00pm) + £19.99 inc VAT
• Timed Delivery (3Hr Booked Window) + £24.99 inc VAT
• Saturday Delivery (Normally 8.00am – 12.00pm but can vary) + £39.99 inc VAT

*Free Delivery areas are mainland UK excluding Scotland.

Delivery Costs

Laminate, Vinyl, Engineered & Solid Flooring Delivery

To Mainland UK (Excluding Scotland)

Spend £0.00 – £399.99 inc VAT: Standard Delivery is £39.99 inc VAT

Spend £400.00 inc VAT and over: Standard Delivery is FREE

Additional Delivery Zones:

Scotland Zone 1 + £40.00 inc VAT Postcodes: DD, DG, EH, FK, G, KA(1-26, 29-30), KY, ML, PA(1-19), PH(1-14), TD)

Scotland Zone 2 + £75.00 inc VAT Postcodes: AB, IV(1-28, 30-32, 36, 40, 52-54, 63, Excluding Isle of Rassay POA), KW(1-3, 5-14), PH(15-26, 30-41, 49-50)

Scotland Zone 3 + £105.00 inc VAT Postcodes: HS(1-9), IV(41-49, 51, 55-56), KA(27-28), KW(15-17), PA(20-38,41-49,60-78,80), PH(42-44), ZE(1-3)

Channel Islands - Jersey JE(1-5) & Gurnsey JE(1-8) + £135.00 inc VAT, Alderney GY9 & Sark GY10 + POA

Isle of Man IM + £110.00 inc VAT

Isle of Wight PO(30-41) + £55.00 inc VAT

Worktops & Wall Cladding

To Mainland UK (Excluding Highlands & Islands)

Spend £0.00 – £299.99 inc VAT: Standard Delivery is £59.99 inc VAT

Spend £300.00 – £599.99 inc VAT: Standard Delivery is £29.99 inc VAT

Spend £600.00+ inc VAT: Standard Delivery is FREE inc VAT

Sinks & Taps

To Mainland UK (Excluding Highlands & Islands)

Spend £0.00 – £99.99 VAT: Standard Delivery is £9.99 inc VAT

Spend £100.00+ Standard Delivery is FREE

Delivery Terms & Conditions

The delivery service offered is KERBSIDE only. Once your order is confirmed for delivery there MUST be an able bodied person/s at the delivery address to accept delivery, and to take the goods into the property or a safe place. It will be at the driver’s discretion if he/she is able to help take any goods into the property or a safe place. Failure to provide the above will result in a failed delivery and may be subject to additional re-delivery charges.

Deliveries to some parts of Scotland may take an additional day for delivery as soon as we know the delivery date in these cases we will let you update you with the new delivery date. The vehicles used for deliveries are large lorries, if there is any restricted access you MUST notify us prior to delivery. This could result in a slight delay in delivery and also additional surcharges may be added. As the delivery service now offered is Kerbside only, unfortunately we are unable to process any requests for goods to be left without a signature in a secure place. Standard deliveries will take place between 08.00 and 18.00 Monday to Friday Excluding (Bank Holidays).

Estimated time of delivery can be requested, this is at the Couriers discretion and we cannot guarantee we will be able to provide this information. The driver should contact you approx 1 Hour before delivery, however it is recommended that someone is at the delivery address for the duration on the booked day (or time window depending on the delivery option). Whilst every effort is made to call, we cannot guarantee that the individual driver will do this.

PLEASE NOTE - The delivery driver is only contracted to remove the goods from their vehicle and therefore does not have to get the goods into your home. However, some drivers don't mind helping if asked politely but be mindful that they are not obliged to help move the goods.

Damages / Missing Items

Upon receiving your order you must carefully check the goods for any visible signs of DAMAGE and / or MISSING ITEMS. If unfortunately, your order has been damaged in transit or items are missing please accept the delivery and write the word DAMAGED and / or MISSING in the signature box (along with your signature).

Once you have had chance to inspect the goods please let us know if any of the materials inside the packaging require replacement. To do this simply send us an email with pictures of any damage to [email protected] with the word DAMAGED followed by your order number in the subject. If any items are MISSING please take a picture of the whole pallet as it has arrived including any packaging and send an email to [email protected] with the word MISSING followed by your order number in the subject, please include a list of the items that are missing.

All claims for damage / missing must be made within 24hrs of receiving your delivery. Any claims for damaged goods / missing items may not be able to be processed outside of this timeframe.

Failed Deliveries

If delivery is attempted as arranged but delivery cannot be made due to site unattended, inadequate help to off load the goods or goods are refused, the delivery charge will not be refunded and any re delivery / return to sender charges may be chargeable. These charges will be the same as the standard delivery charges for your postcode. Wood2U can accept no liability for costs caused by late deliveries or for any other reason.

Booked a fitter?

If you have already booked a fitter to install your flooring / worktops, etc we strongly advise you to not confirm their start date until the goods have arrived safely with you and they have had time to be checked and you are happy with them as unfortunately we cannot be responsible for any consequential losses due to the goods not arriving in time.