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Please inspect your goods immediately upon delivery. No claims with regard to damaged items can be made after the courier has left the delivery address, unless the goods are signed for as damaged on delivery. NOTE: Damaged goods should be returned with the courier.

We do not accept part order returns but, we will accept cancellation of complete orders for whatever reason within 14 days of receipt of goods, providing the items are unopened in the Original Packaging. We understand that the flooring cannot be inspected without opening the packaging and, in this case we expect no more than one pack to be opened for inspection. Please note that opening the packaging will allow air to circulate at the edges of the flooring and may make it unsuitable for further use due to moisture issues. In these circumstances we will only accept one opened package. You will need to return the goods back to us at your own cost. Notice of cancellation must be made by email to [email protected] .

Faulty/Damaged goods can be returned 30 days after the date of delivery. 

After 14 days we cannot accept returned goods if they are no longer saleable. If goods have been delivered at a value where free delivery is applicable, a charge of £35 will be deducted from your refund in addition to the restocking fee of 30%.

This does not affect your statutory rights as a consumer'.